Overview and return window
We want you to be happy with your purchase. If an item is unused and returned in its original packaging within 30 days of receipt, it is eligible for a return in accordance with the terms below. Items received after the 30-day window will not qualify unless otherwise agreed in writing.
How to start a return
Contact our support team with your order number (if available), the item name or SKU, and a brief reason for the return. We will confirm whether the item is eligible and provide instructions for sending the item back to our returns address.
Return shipping, restocking and inspection
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a confirmed damaged or defective item. We do not charge a restocking fee. All returned items are subject to inspection; refunds are issued only after we confirm the item meets the return condition requirements.
Refund timing and original shipping
Approved refunds are processed within seven business days after inspection. Refunds will be returned using the original payment method where possible. Original shipping charges are non-refundable.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us promptly and include photos of the packaging and the product. We will review the information and advise whether a return, replacement or other remedy is appropriate.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 13 Willow Cres., Mono, ON, L9W 6L4, Canada.