Ordering and product details
For product-specific information—materials, oven or microwave guidance, dimensions and suggested uses—please review the individual item listing or get in touch with our support team. Listings are the best place to confirm compatibility of lids, sizes of plates, or specifics about knife sets and sharpeners.
Shipping and fulfilment
Orders are processed in 1–3 business days. Shipments are prepared from our Mono, ON location; items in a single order may be packed and sent in separate packages. If your order contains multiple items, they may arrive on different days due to warehouse handling and carrier schedules.
Returns and refunds
Returns are accepted for most unused items within 30 days of receipt. Return shipping is the customer’s responsibility. Refunds for approved returns are issued after we inspect the returned items and will be processed within seven business days of approval. Original shipping fees are non-refundable.
Damaged or missing parts
If an item arrives damaged or with missing parts, contact us promptly and include photos of the package and the item so we can advise next steps. We will review the information and explain available remedies.
Contact for help
For assistance, use the contact details on our Contact page. Provide your order number (if available), the item name or SKU, and a clear description of your question so we can respond quickly.
Need a specific answer?
Email [email protected] with the details relevant to your question.